Building a SaaS assisted living platform 50% faster with AI-led UX and delivery

  • Category: Private Equity
  • Industry: Healthcare and Life Sciences
  • Service: AI-first product development
  • Client: Lone View Capital portfolio company

A PE-backed healthcare workforce company (Lone View Capital) partnered with Symphony to launch a new SaaS platform for assisted-living providers, covering staffing, scheduling, and payments, separate from the core product. Using an AI-first delivery approach, the team produced the first usable product in 5 weeks and targeted a 50% reduction in development cost and onboarding time.

Problem

The client needed a tailored solution with modern UX, fast. They had to validate the concept quickly, avoid duplicating legacy complexity, and deliver a usable product to drive early adoption across assisted-living operators.

Solution

Symphony applied an AI-first methodology to accelerate the SDLC and reduce manual effort, combining rapid UX validation with AI-assisted engineering on a scalable, multi-tenant foundation.

  • Vibe-coding sessions with client and early users to shape UX on real signals
  • Agentic-coding to modularize components and generate clean code and tests via AI
  • A multi-tenant backend designed for scale and separation of concerns
  • Full set of user journeys and personas with compliance-anchored modules tailored to the domain

Technology: AI-native delivery across design and build: UX prototyping with live feedback; AI-assisted documentation, test generation, and front-end scaffolding; pragmatic engineering patterns for fast iteration and safe merges.

Under the hood

The implementation emphasized reusable building blocks and governance:

  • Componentized front end with generated tests and docs
  • Multi-tenant service layer and data model designed for secure separation
  • Compliance-aware modules aligned to assisted-living workflows
  • CI policies and AI-generated tests to keep quality high as velocity increases
  • UX track: Vibe-coding workshops, rapid prototyping, user validation
  • Build track: Agentic-coding for component generation and unit tests; modular APIs; multi-tenant backend
  • Enablement: Playbooks and patterns so the client team can extend the platform independently

Impact

  • 5 weeks to first usable product
  • ~50% targeted reduction in development cost and onboarding time
  • Modern UX validated with real users, with AI accelerating documentation, testing, and front-end generation
  • Fast concept validation without inheriting legacy complexity
  • Foundations for ongoing scalability, flexibility, and continuous delivery
  • Clear modular roadmap for staffing, scheduling, and payments—built to expand with new assisted-living workflows
  • 5 weeks - To first usable product
  • ~50% - Reduction in development cost
  • ~50% - Faster onboarding time
  • 100% - Modern UX validated with users

https://symphony.is/our-impact/case-studies/assisted-living-saas-platform