From offline trading to a 24/7 AI-powered spare-parts marketplace—3× faster ordering in 12 months

  • Category: Enterprise
  • Industry: Industrials
  • Service: End-to-end build
  • Client: Spare parts marketplace

Symphony led the client's transformation from email-based broker to global digital marketplace, delivering strategy, MVP, and continuous scale-up under one accountable team.

The challenge

Fragmented, email-driven processes kept a mid-sized trader opaque and slow.

What we did

Our E2E team led the entire product journey, from strategy through launch and growth. After a 4-week discovery to define the vision and scope, we built and launched an MVP in 7 months with a dedicated core team responsible for product management, design, engineering, and AI integration. Once live, we scaled the solution with flexible satellite squads, enabling rapid feature releases, AI-driven document automation, and seamless Salesforce integration—all under one delivery structure.

  • 4-week discovery to define vision and scope
  • Built and launched MVP in 7 months with dedicated core team
  • Full product management, design, engineering, and AI integration
  • Scaled solution with flexible satellite squads
  • Rapid feature releases and AI-driven document automation
  • Seamless Salesforce integration under unified delivery structure

Technology: Our E2E approach delivered end-to-end ownership from strategy through launch and growth, enabling rapid market entry and continuous scaling.

Under the hood

Our end-to-end development methodology covered the complete product lifecycle:

  • Strategy and discovery phase with stakeholder alignment
  • MVP development with core product management and engineering team
  • AI-powered document processing and automation systems
  • Digital marketplace platform with real-time inventory management
  • Salesforce CRM integration for seamless customer management
  • Scalable satellite squad structure for rapid feature delivery

Impact

  • Number of searches per month increased by 95% - doubling in 6 months
  • Order processing times reduced from 15 to 5 minutes
  • $1M-worth of orders in the first three months post launch
  • 90% orders are going through the platform
  • Transformed from email-based broker to global digital marketplace
  • Achieved 3× faster ordering within 12 months
  • 95% - Increase in searches per month - doubling in 6 months
  • 15→5 min - Reduction in order processing times
  • $1M - Worth of orders in first three months post launch
  • 90% - Of orders now going through the platform

https://symphony.is/our-impact/case-studies/e2e-spare-parts-marketplace