Streamlining a 58-step order workflow and unlocking $900K annual savings for an in-vehicle-storage manufacturer

  • Category: Private Equity
  • Industry: Industrial
  • Service: Digital consulting and value creation
  • Client: Bain Capital portfolio company

A Bain-Capital-backed storage-system maker asked Symphony to diagnose—and monetise—an over-manual B2B order flow. In just 10 days we sized the business case, mapped a phased modernisation, and built the C-suite story that green-lit transformation.

The challenge

A custom-build order touched people 58 times before shipping, choking growth and margins.

What we did

Deployed a small, senior Digital Consulting team focused on rapid problem discovery and practical decision-making. Over a 2-week consulting sprint, we engaged with key stakeholders to map the order flow, consolidate scattered ERP data, and model ROI for different solution paths (custom vs. hybrid). The result was a board-ready blueprint with a phased modernization plan, clear value narrative, and target architecture, enabling confident investment decisions.

  • Mapped the complete 58-step order flow with key stakeholders
  • Consolidated scattered ERP data into a unified view
  • Modeled ROI for different solution paths (custom vs. hybrid)
  • Created board-ready blueprint with phased modernization plan
  • Developed clear value narrative and target architecture
  • Enabled confident investment decisions for transformation

Technology: Our consulting approach combined stakeholder engagement, data consolidation, and strategic planning to deliver actionable insights and a clear roadmap for digital transformation.

Under the hood

Our digital consulting methodology focused on rapid discovery and practical decision-making:

  • Stakeholder mapping and engagement across all touchpoints
  • Process flow analysis and bottleneck identification
  • ERP data consolidation and integration planning
  • ROI modeling for multiple solution approaches
  • Phased implementation roadmap development
  • Change management and organizational alignment strategy

Impact

  • $900K yearly OPEX cut from automated order processing
  • $7.2 – 10.8M uplift in enterprise value from higher throughput and CX gains
  • Single-source ERP foundation cleared the path to full-scale digitization
  • Board-approved transformation roadmap with clear ROI justification
  • Reduced order processing from 58 to 10 manual touchpoints
  • $900K - Yearly OPEX cut from automated order processing
  • $7.2-10.8M - Uplift in enterprise value from higher throughput and CX gains
  • 58→10 - Reduction in manual touchpoints
  • 10 days - Time to deliver business case and roadmap

https://symphony.is/our-impact/case-studies/in-vehicle-storage-manufacturer