Transforming the core platform for an EQT-backed logistics leader operating at 700+ sites

  • Category: Private Equity
  • Industry: Industrials
  • Service: Legacy modernization
  • Client: EQT portfolio company

After being acquired by EQT, North America's top yard and trailer management operator partnered with Symphony to overhaul its mission-critical platform burdened by legacy debt. We stabilized critical operations, rebuilt the platform from the ground up, and delivered a 30X throughput boost with 90% projected cost savings—unlocking scalable growth and accelerating the client's shift to a modern, product-centric model.

Problem

North America's largest yard and trailer management operator was acquired by EQT with the goal of reducing vendor reliance and accelerating platform growth. But the newly acquired in-house system was burdened with technical debt: data sync issues, brittle APIs, and poor resilience. This slowed operations and hindered customer onboarding. The CIO needed a partner to launch a digital transformation that included rebuilding the platform and eliminating blockers, while ensuring the existing system stayed fully functional for 700+ sites across the US and Canada.

Solution

Symphony began with a comprehensive platform stress test, validating the system's scaling potential while identifying critical gaps. We then executed a multi-phase transformation:

  • Stabilization phase: Rebuilt release pipelines and enhanced API auth
  • Replaced two-way DB sync with resilient service-to-service communication
  • Removed deprecated Logic Apps and a secondary DB
  • Modernization phase: Full rewrite using .NET, Angular, and Azure microservices
  • UX overhaul: Redesigned tablet app resolving 100% of main pain points

Technology: Reduced execution time for field workers by 97% and increased API throughput by 30X. Introduced CI/CD pipelines, test automation, and product-led feature delivery with strengthened backlog processes and cross-functional collaboration.

Under the hood

Our team introduced a future-proof architecture with a focus on scalability, resilience, and developer velocity:

  • Legacy monolith → microservices with domain ownership
  • Azure-based cloud infrastructure
  • Modular backend and scalable frontend
  • CI/CD and test automation embedded into SDLC

Impact

  • 30X increase in platform throughput, enabling higher transaction volumes
  • 97% reduction in platform execution time for field users
  • 85% user satisfaction with redesigned driver workflows
  • Projected 90% savings in equipment costs
  • Zero downtime for legacy users during transition
  • 30X - Increase in platform throughput
  • 97% - Reduction in platform execution time
  • 85% - User satisfaction with redesigned workflows
  • 90% - Projected savings in equipment costs

https://symphony.is/our-impact/case-studies/leading-logistics-provider