The client, a leading in-vehicle storage manufacturer backed by private equity, faced challenges with its manual B2B ordering process that hindered growth and increased operational costs. With a focus on custom-made storage systems for pick-up trucks and cargo vans, the company had grown to a multimillion-dollar business but struggled with bottlenecks in its ordering workflow. Understanding the necessity to face this challenge, the client reached out to Symphony to transform their order process management by transitioning from manual processing to an automated solution, streamlining every aspect of the B2B customer workflow.
The manual B2B ordering process involved 50+ human touches. The client needed a solution to optimize its order management process, reduce operational costs, and enhance organizational efficiency.