The client, a veterinary practice management group backed by private equity and overseeing over 120 hospitals and clinics, struggled with legacy systems, manual processes, and operational inefficiencies. These challenges resulted in delays and inefficient data processing due to different formats and databases. This impacted the company and its dedicated animal health professionals, leading to issues such as low pay, compassion fatigue, burnout, lack of recognition, and limited opportunities for advancement.
Recognizing the need for a digital solution, the client approached Symphony to address these challenges and optimize its workflows. Symphony built a practice management system that not only streamlined operations but also empowered animal health professionals with data-driven, real-time insights.
Our primary objectives were to integrate and unify disparate systems and establish a framework for Key Performance Indicators (KPIs) defining and monitoring.